Shipping and Returns
Shipping, Returns & Refunds Policy
At Desert Aqua Home, we strive to ensure an excellent experience for our customers. Below is our detailed policy on shipping, returns, refunds, and how we handle damaged or defective items. If you have any questions, feel free to contact us!
Shipping Policy
We offer fast and reliable shipping to ensure you receive your order on time. Here are the details:
● Processing Time: Orders are typically processed within 1-2 business days.
● Shipping Time: Delivery typically takes 5-7 business days for standard shipping. Shipping times may vary depending on your location.
● Shipping Costs: Shipping costs are calculated at checkout and will depend on the shipping method selected and your location.
● International Shipping: We currently do not offer international shipping.
● Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number to follow your package.
For any issues regarding shipping or delivery, please contact us at Hello@desertaquahome.com with your order number and we will work to resolve your issue.
Returns Policy
If you're not satisfied with your purchase, we’re happy to offer a hassle-free return process. Here's how it works:
● Eligibility for Returns:
- Items must be returned within 30 days of receiving your order.
-The item must be unused, in its original packaging, and include proof of purchase.
-We do not accept returns for perishable items, digital downloads, or gift cards.
● How to Initiate a Return:
- Email us at Hello@desertaquahome.com with your name, order number, and a brief explanation of why you're returning the item.
- Please note that customers are responsible for all return shipping costs unless the product is defective or damaged.
● Return Address: 237 South 830 East Smithfield, UT 84335
● Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return within 2-3 business days.
Refunds Policy
We are committed to ensuring your satisfaction with every purchase. Refunds are processed as follows:
● Refund Approval: Once your return is approved, a full refund will be issued to your original payment method.
● Refund Timeframe: Please allow 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
● Shipping Fees: Shipping fees are non-refundable unless the item was defective or damaged upon arrival.
Damaged or Defective Items
Your satisfaction is our priority! If your order arrives damaged or defective, please follow these steps:
● Report the Issue: Contact us within 7 days of receiving your order at hello@desertaquahome.com with your order number, a description of the damage or defect, and any relevant photos.
● Replacement or Refund: We will either send you a replacement or offer a full refund, including shipping costs, once the defect is verified.
● No Return Shipping Fees: If the item is defective or damaged, we will cover all return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same one, email us at hello@desertaquahome.com within 30 days of receiving your order.
Contact Us
If you have any questions regarding your order, return, or refund, please feel free to contact our customer service team:
Email: Hello@desertaquahome.com
Phone:(435) 535-1795